HOTEL GUEST SERVICE AGENT

GTRC; Mabel (MI); On-site; USD 22,000 - 26,000; Full time

Job summary

Grand Traverse Resort & Casinos in Williamsburg, MI is looking for a Hotel Guest Service Agent to join our front desk team. You will assist guests with check-in and check-out and provide continuous customer service to ensure a pleasant stay.

Responsibilities include handling cashier duties, reconciling transactions, answering phones, and making reservations as required. Applicants must be 18+, with a high school diploma or GED, and prior front desk or reservations experience is preferred.

Qualifications

• Must be at least 18 years old with a high school diploma or GED.
• Prior front desk or reservations experience is preferred.
• Prior customer service experience is required.

Responsibilities

• Administer guest check-in and check-out following procedures.
• Handle cashier duties and reconcile cash and credit card transactions.
• Answer phones and make reservations as required.

Skills

Guest service

Cash handling

Reservations

Phone etiquette

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HOTEL GUEST SERVICE AGENT

TCCH HOTEL FRONT DESK Full Time Regular Service Worker TURTLE CREEK CASINO & HOTEL, Williamsburg, MI, US 1 Attachments

3 days ago Requisition ID: 2034

Salary Range: $16.00 To $19.00 Hourly

MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR

SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR

See Below for Shift Details and Full Job Description

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

JOB SUMMARY

We are seeking a competent individual to be part of our hotel front desk team. Responsible for assisting guests with check in and check out, handles guest concerns and provides continuous customer service.

RESPONSIBILITIES

• Administer guest check-in and check-out making sure all procedures are followed
• Handle cashier duties and reconcile cash and credit card transactions on the shift
• Answer phones and make reservations as required

QUALIFICATIONS

Must be at least 18 years of age with a high school diploma, a GED or equivalent experience. Prior front desk or reservations experience is preferred. Prior customer service experience is required.

We look forward to having you join our team and being a part of our mission.