Front Desk Guest Services Associate

HHM Hotels; South Bend (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Wellness program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and manage payments while upholding hospitality standards. You will balance accounts, assist with breakfast duties during peak times, and respond promptly to guest requests.

The role requires customer service experience and familiarity with PMS systems. The position involves varying shifts, including holidays and weekends, with a focus on delivering exceptional guest experiences.

Qualifications

• Previous customer service experience or equivalent training is required.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to rooms and handle payments.
• Make and confirm reservations and balance accounts.
• Transmit and receive messages using phones or the PMS system.
• Respond to guest requests in a timely manner and resolve complaints.
• Assist in the breakfast area or with luggage during peak periods.

Skills

Customer service

Communication skills

Cash handling

Education

High School diploma

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and manage payments while upholding hospitality standards. You will balance accounts, assist with breakfast duties during peak times, and respond promptly to guest requests.

The role requires customer service experience and familiarity with PMS systems. The position involves varying shifts, including holidays and weekends, with a focus on delivering exceptional guest experiences.