Guest Services Agent: Fast Check-In & Reservations

Remington Hospitality; Linthicum (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in Linthicum, MD is seeking a Front Desk Associate to warmly welcome guests, process check-ins/outs, and assist with reservations and billing. You will use front office systems to handle daily transactions, post charges, and ensure accuracy in rates, discounts, and procedures.

The role requires efficient handling of same-day reservations, cancellation policies, and relocation procedures, contributing to a smooth guest experience.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hospitality in Linthicum, MD is seeking a Front Desk Associate to warmly welcome guests, process check-ins/outs, and assist with reservations and billing. You will use front office systems to handle daily transactions, post charges, and ensure accuracy in rates, discounts, and procedures.

The role requires efficient handling of same-day reservations, cancellation policies, and relocation procedures, contributing to a smooth guest experience.