Front Desk & Guest Services Associate

Carrington College; Benton Harbor (MI); On-site; USD 21,000 - 22,000; Full time

Job summary

KOA campground is seeking a Guest Services Representative to manage guest registrations, front desk operations, and store procedures while delivering exceptional guest service. You will greet guests professionally, handle inquiries, and assist with reservations and sales while adhering to KOA guidelines.

The role requires friendly demeanor, attention to detail, and the ability to work nights, weekends, and holidays.

Qualifications

• Hear and speak the English language fluently.
• Knowledge of computer and cash register operation.
• Ability to work nights, weekends, and holidays.
• Excellent customer services skills.
• Ability to maintain confidentiality.

Responsibilities

• Provide superior guest service over the telephone and in person.
• Greet guests with a positive attitude and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow KOA guidelines and procedures regarding registrations, reservations, store sales and refunds.
• Follow cash and credit card handling procedures and use front desk equipment.
• Assist with stocking and cleaning programs for front office and store facilities.
• Promote KOA and local attractions through Value Kard sales and referrals.
• Other duties may be assigned as needed.

Skills

English fluency

Cash register operation

Customer service

Confidentiality

Evening/weekend availability

Job description

KOA campground is seeking a Guest Services Representative to manage guest registrations, front desk operations, and store procedures while delivering exceptional guest service. You will greet guests professionally, handle inquiries, and assist with reservations and sales while adhering to KOA guidelines.

The role requires friendly demeanor, attention to detail, and the ability to work nights, weekends, and holidays.