Front Desk & Guest Services Pro — RV Site & Utilities

KCN Campgrounds; Gettysburg (Adams County); Híbrido; USD 18 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

FHU RV site

Utilities included

Propane at cost

Store discount

Resumo da oferta

KCN Campgrounds is seeking a Guest Services Representative to handle guest registration, front desk, and store procedures while delivering great guest service.

You will greet guests, manage reservations, operate the cash register, stock and clean as scheduled, and promote KOA attractions and discounts.

This role requires fluent English, computer skills, ability to work nights, weekends, and holidays, and a neat appearance in KOA uniform.

Qualificações

• Hear and speak the English language fluently.
• Knowledge of computer and cash register operation.
• Ability to work nights, weekends, and holidays.
• Ability to maintain confidentiality.

Responsabilidades

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and nametag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.

Conhecimentos

Fluent English

Computer skills

Cash register

Flexible hours

Descrição da oferta de emprego

KCN Campgrounds is seeking a Guest Services Representative to handle guest registration, front desk, and store procedures while delivering great guest service.

You will greet guests, manage reservations, operate the cash register, stock and clean as scheduled, and promote KOA attractions and discounts.

This role requires fluent English, computer skills, ability to work nights, weekends, and holidays, and a neat appearance in KOA uniform.