Campground Front Desk & Store Guest Services

KCN Campgrounds; Sweetwater (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

KCN Campgrounds invites applications for a Work Camper - Guest Services to manage guest registration, front desk and store procedures while delivering great guest service. Reports to the General Manager.

Responsibilities include greeting guests, maintaining a professional appearance with KOA uniform, following KOA guidelines, handling registrations, reservations, store sales and refunds, and executing cash/card procedures.

Qualifications

• Hear and speak the English language fluently
• Knowledge of computer and cash register operation
• Ability to work nights, weekends, and holidays
• Excellent customer services skills
• Ability to maintain confidentiality

Responsibilities

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greeting all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Campground Manager and/or Owner(s) for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. This may include assisting with Maintenance or Housekeeping duties on which you are qualified to perform.

Skills

Excellent customer services skills

Ability to maintain confidentiality

Hear and speak the English languageflu

Ability to work nights weekends and H

Knowledge of English language fluency

Tools

Knowledge of computer and cash register operation

Job description

KCN Campgrounds invites applications for a Work Camper - Guest Services to manage guest registration, front desk and store procedures while delivering great guest service. Reports to the General Manager.

Responsibilities include greeting guests, maintaining a professional appearance with KOA uniform, following KOA guidelines, handling registrations, reservations, store sales and refunds, and executing cash/card procedures.