Front Desk Guest Services Agent: Welcoming & Local Tips

PM Hotel Group; Springfield (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group is seeking a Front Desk associate to be the welcoming face of our hotel in Springfield, VA. You will manage guest check-ins and check-outs, provide local recommendations, and ensure a smooth, friendly guest experience.

You’ll handle cash transactions and use our property management system to support reservations, room changes and guest requests. A high school diploma and 3–6 months of related experience are preferred.

Qualifications

• High School diploma or equivalent required.
• 3–6 months related experience preferred.
• Must be a people-person with a positive attitude.

Responsibilities

• Be the face of the front desk, delivering excellent service from check-in to check-out.
• Share local knowledge on restaurants, entertainment and events with guests.
• Handle cash responsibly and use hotel systems (PMS) to manage bookings and guest requests.

Skills

Customer service

Education

High School diploma or equivalent

Job description

PM Hotel Group is seeking a Front Desk associate to be the welcoming face of our hotel in Springfield, VA. You will manage guest check-ins and check-outs, provide local recommendations, and ensure a smooth, friendly guest experience.

You’ll handle cash transactions and use our property management system to support reservations, room changes and guest requests. A high school diploma and 3–6 months of related experience are preferred.