Guest Experience Agent — Front Desk

PM Hotel Group; Leesburg (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Early wage access

Virtual fitness classes

Discounted gym memberships

PTO on Day 1

Tuition reimbursement

Job summary

PM Hotel Group is seeking a Guest Service Agent in Leesburg, VA to join our Front Desk team. This on-site, full-time role offers $19 per hour and reports to the Rooms Manager, supporting guest services and ensuring memorable stays.

The position emphasizes exceptional service, strong communication, and the ability to operate in a dynamic hotel environment. The team benefits from a culture focused on hospitality and growth.

Qualifications

• Experience in guest service or hospitality preferred.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced environment.
• Willingness to learn and grow within the team.

Responsibilities

• Provide exceptional personalized customer service and experiences to guests.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to guest services leaders and the entire hotel team.
• Create a warm and welcoming atmosphere.
• Assist with guest transportation needs, directions, and luggage handling.
• Be familiar with the hotel website, area attractions and offer suggestions about local activities.
• Assist guests with future reservation needs.
• Maintain a presentable lobby area including Guest Services and Front desk and vehicles.
• Maintain inventory of retail gift items and reorder as needed.
• Coordinate pickup, storage, and distribution of retail items.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Microsoft Office

POS system

Job description

PM Hotel Group is seeking a Guest Service Agent in Leesburg, VA to join our Front Desk team. This on-site, full-time role offers $19 per hour and reports to the Rooms Manager, supporting guest services and ensuring memorable stays.

The position emphasizes exceptional service, strong communication, and the ability to operate in a dynamic hotel environment. The team benefits from a culture focused on hospitality and growth.