Front Desk Guest Services Pro – Local Tips & Discounts

PM Hotel Group; Herndon (VA); On-site; USD 48,216,000 - 55,104,000; Full time

Job summary

PM Hotel Group's Crowne Plaza Dulles in Herndon, VA is seeking a friendly Front Desk Associate to be the face of the hotel, handling check-in/check-out and guest inquiries. You’ll create a warm, welcoming environment and share local area knowledge to enhance guest stays.

You will communicate clearly in a fast-paced setting, manage cash with accuracy, and use the property's computer systems and databases to support daily operations and guest service excellence.

Qualifications

• High School diploma (or equivalent) required.
• Able to stand for long periods and handle guest requests professionally.
• Excellent communication and local knowledge of area.

Responsibilities

• Greet guests and check them in/out with a smile.
• Handle cash and operate front desk systems with accuracy.
• Provide guests with local recommendations and information.
• Maintain a welcoming, organized lobby area.

Skills

Customer service

Communication

Friendly demeanor

Education

High School diploma

Tools

Property Management System

Job description

PM Hotel Group's Crowne Plaza Dulles in Herndon, VA is seeking a friendly Front Desk Associate to be the face of the hotel, handling check-in/check-out and guest inquiries. You’ll create a warm, welcoming environment and share local area knowledge to enhance guest stays.

You will communicate clearly in a fast-paced setting, manage cash with accuracy, and use the property's computer systems and databases to support daily operations and guest service excellence.