Evening Guest Services Agent — Front Desk

sbcos; New Orleans (LA); Presencial; USD 22 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

PTO

401(k) matching

Life and disability coverage

Travel and lodging perks

Tuition aid

Resumo da oferta

Stonebridge, a hospitality provider in New Orleans, LA, seeks a Guest Service Agent for the PM shift. The role focuses on smooth check-in/check-out, guest records, and frontline service in the hotel lobby.

You will assist guests with reservations, payments, and inquiries to ensure satisfaction. Ideal candidates have front desk or guest service experience, strong communication skills, and proficiency with a property management system and basic office software.

Qualificações

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsabilidades

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Conhecimentos

Front desk experience

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Independent worker

Ferramentas

Property management systems

MS Word

MS Excel

Descrição da oferta de emprego

Stonebridge, a hospitality provider in New Orleans, LA, seeks a Guest Service Agent for the PM shift. The role focuses on smooth check-in/check-out, guest records, and frontline service in the hotel lobby.

You will assist guests with reservations, payments, and inquiries to ensure satisfaction. Ideal candidates have front desk or guest service experience, strong communication skills, and proficiency with a property management system and basic office software.