Guest Services Specialist - Front Desk (Flexible Schedule)

Stonebridge; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Stonebridge is seeking a Guest Service Agent in Flushing, NY to support front office operations and guest inquiries. You will handle check-in/check-out, manage guest records, and assist with reservations and payments in a fast-paced hotel setting.

The role emphasizes strong customer service, accurate cash handling, and collaboration with housekeeping and maintenance to ensure guest satisfaction. Evening, weekend, and holiday shifts are required.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Proficiency with property management systems and basic office software.
• Excellent customer service and communication skills.
• Ability to handle cash transactions and balance ledgers.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests, register, and assign rooms on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of rooms and guest accounts.
• Compute bills, collect payments, and make change.
• Issue room keys and assist bell staff as needed.
• Review charges with guests at checkout and post to ledgers.
• Coordinate with housekeeping and maintenance on guest issues.
• Make and confirm reservations; answer service inquiries.

Skills

Customer service

Communication

Cash handling

Problem solving

Attention to detail

Independent worker

Tools

Property management systems

MS Word

MS Excel

Job description

Stonebridge is seeking a Guest Service Agent in Flushing, NY to support front office operations and guest inquiries. You will handle check-in/check-out, manage guest records, and assist with reservations and payments in a fast-paced hotel setting.

The role emphasizes strong customer service, accurate cash handling, and collaboration with housekeeping and maintenance to ensure guest satisfaction. Evening, weekend, and holiday shifts are required.