Guest Service Lead – Front Desk & Hospitality

Boyd Gaming; Florence (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Boyd Gaming is seeking a Lead Guest Service Agent to deliver superior service to guests while leading the Front Desk team. You will supervise and train Front Desk Agents and Night Auditors, ensure accurate check-ins and check-outs, and uphold policy standards across shifts.

The role requires effective communication, knowledge of Front Desk duties, and compliance with gaming regulations. Strong multitasking and guest-first attitude are essential.

Qualifications

• High school diploma or equivalent required.
• Must obtain licenses/certifications per federal/state gaming regulations.
• Two months of on-the-job training or related experience preferred.

Responsibilities

• Provide supervision to Front Desk Agents and Night Auditors.
• Offer training and direction to team to ensure accurate registrations and check-outs.
• Welcome guests and deliver courteous, superior service at all times.
• Enforce department policies and manage workload efficiently.

Skills

Effective communication

Front desk duties

Licenses & regs

Equipment proficiency

Customer service

Education

High school diploma or equivalent

Job description

Boyd Gaming is seeking a Lead Guest Service Agent to deliver superior service to guests while leading the Front Desk team. You will supervise and train Front Desk Agents and Night Auditors, ensure accurate check-ins and check-outs, and uphold policy standards across shifts.

The role requires effective communication, knowledge of Front Desk duties, and compliance with gaming regulations. Strong multitasking and guest-first attitude are essential.