Front Desk Clerk

Delta Downs

Vinton (LA)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Job summary

A premier casino entertainment company is seeking a dedicated individual for the position of Guest Service Representative. The role involves managing front desk operations, ensuring exceptional customer experiences, and processing guest registrations and financial transactions. Candidates should possess a high school diploma, strong communication skills, and a minimum of 6 months of relevant experience. Both schedule flexibility and a commitment to action are essential. This full-time position offers an opportunity to work in a vibrant environment.

Qualifications

Minimum 6 months of front desk experience required.
Proficiency in operating standard office equipment and typing speed of 45+ WPM.
Ability to learn and operate hotel management systems.

Responsibilities

Serve as the primary point of contact for guest services.
Manage front desk operations for room sales and customer service.
Process guest registrations and handle financial transactions.

Skills

Attention to detail

Customer service skills

Communication skills

Mathematical aptitude

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso systems

Job description

Company Overview

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Serve as the primary point of contact for guest services by ensuring exceptional check-in and check-out experiences. Join our professional team to provide comprehensive information about hotel amenities, facilities, and events to our valued guests.

Manage front desk operations by facilitating room sales and delivering high-quality customer service
Address guest inquiries, resolve concerns, and provide detailed information about local attractions and amenities
Process guest registrations accurately and efficiently while maintaining attention to detail in computer entries
Coordinate room key distribution and management for guest access
Process financial transactions and maintain accurate payment records during check-out procedures
Collaborate with Executive Hosts to ensure optimal guest satisfaction and experience
Generate and maintain operational reports using hotel management systems
Perform end-of-shift reconciliation of all financial transactions
Execute manual procedures during system downtimes to maintain continuous operations
Support management with additional administrative tasks and special projects as assigned

Qualifications

High school diploma or equivalent required, with minimum 6 months of front desk experience
Proficiency in operating standard office equipment, demonstrated typing speed of 45+ WPM, and competent 10-key skills
Strong verbal and written English communication skills required
Knowledge of hotel key systems preferred; training provided
Must demonstrate schedule flexibility to work various shifts as needed
Physical capability to stand for extended periods required
Demonstrated ability to manage multiple tasks while maintaining attention to detail
Strong mathematical aptitude for addition, subtraction, and account auditing
Experience in handling financial transactions and operating electronic draft systems
Ability to learn and operate LMS, CMS, and Hot Sauce/Espresso systems
Must qualify for and maintain required gaming certifications and licenses

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Seniority level