Front Desk Guest Service Specialist
Courtyard Nashville Vanderbilt
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Job summary
Courtyard Nashville Vanderbilt is seeking a Front Office Guest Service Agent to deliver exceptional guest service from arrival to departure. You will serve as the first point of contact, handling check-in/out, reservations, and responding to guest inquiries with professionalism.
The ideal candidate has a high school diploma, strong English communication, and basic computer skills. Experience in hospitality and familiarity with PMS or reservation software are a plus, and flexibility to work
Qualifications
- High school diploma or equivalent.
- Experience in customer service, preferably hospitality.
- Basic computer skills and familiarity with PMS or reservation software.
- Strong verbal and written English communication.
- Availability to work evenings, weekends, and holidays.
Responsibilities
- Greet guests with a warm, professional first impression.
- Manage check-in and check-out with accurate guest data and billing.
- Handle reservations and modifications in the property management system.
- Respond promptly to guest inquiries and escalate issues as needed.
- Coordinate with housekeeping and maintenance to ensure rooms are ready.
- Maintain guest account records, including cash handling and payments.
Skills
Education
Tools
Job description
Courtyard Nashville Vanderbilt is seeking a Front Office Guest Service Agent to deliver exceptional guest service from arrival to departure. You will serve as the first point of contact, handling check-in/out, reservations, and responding to guest inquiries with professionalism.
The ideal candidate has a high school diploma, strong English communication, and basic computer skills. Experience in hospitality and familiarity with PMS or reservation software are a plus, and flexibility to work
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