Front Desk Agent - Hospitality Pro with FOSSE Experience

Skyline Hospitality Group; Smyrna (TN); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Paid time off

Job summary

Courtyard by Marriott Nashville - Smyrna is seeking a friendly Front Desk Agent to be the first point of contact for guests. The role requires excellent communication, a hospitality mindset, and the ability to multitask in a fast-paced setting.

You will greet guests, assist with check-in/out using Marriott's PMS, handle inquiries, and process reservations with precision. A positive, team-oriented attitude and flexibility for evenings/weekends are essential.

Qualifications

• Must have FOSSE experience.
• Front desk, hospitality or customer service experience required.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system.
• Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
• Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
• Answer phone calls and emails, providing assistance with bookings and general inquiries.
• Offer recommendations on hotel amenities, local dining options, and attractions.
• Coordinate with housekeeping and maintenance teams to address guest requests promptly.
• Maintain accurate guest records while upholding confidentiality and security standards.
• Resolve guest concerns or complaints in a courteous and timely manner.
• Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Skills

FOSSE experience

Strong communication

Multitasking under pressure

Problem-solving

Job description

Courtyard by Marriott Nashville - Smyrna is seeking a friendly Front Desk Agent to be the first point of contact for guests. The role requires excellent communication, a hospitality mindset, and the ability to multitask in a fast-paced setting.

You will greet guests, assist with check-in/out using Marriott's PMS, handle inquiries, and process reservations with precision. A positive, team-oriented attitude and flexibility for evenings/weekends are essential.