Guest Experience Front Desk Agent (PTO, Discounts)

Skyline Smyrna Hotel LP; Smyrna (TN); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Free uniforms

Paid time off

Descrizione del lavoro

Courtyard by Marriott Nashville - Smyrna is seeking a Front Desk Agent who is friendly, professional, and guest-focused. This role serves as the first point of contact for guests, needing excellent communication skills, a hospitable demeanor, and the ability to multitask in a fast-paced environment.

The ideal candidate will be comfortable greeting guests, handling check-in/check-out, answering inquiries, and coordinating with other hotel teams to meet guest needs while upholding Marriott

Competenze

• FOSSE experience required.
• Front desk or hospitality experience preferred.
• Customer service-oriented and professional.

Mansioni

• Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system.
• Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
• Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
• Answer phone calls and emails, providing assistance with bookings and general inquiries.
• Offer recommendations on hotel amenities, local dining options, and attractions.
• Coordinate with housekeeping and maintenance teams to address guest requests promptly.
• Maintain accurate guest records while upholding confidentiality and security standards.
• Resolve guest concerns or complaints in a courteous and timely manner.
• Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Conoscenze

FOSSE experience

Strong communication

Multitask under pressure

Descrizione del lavoro

Courtyard by Marriott Nashville - Smyrna is seeking a Front Desk Agent who is friendly, professional, and guest-focused. This role serves as the first point of contact for guests, needing excellent communication skills, a hospitable demeanor, and the ability to multitask in a fast-paced environment.

The ideal candidate will be comfortable greeting guests, handling check-in/check-out, answering inquiries, and coordinating with other hotel teams to meet guest needs while upholding Marriott