Front Desk & Guest Service Pro — Free Parking

Marriott Boston Quincy; Quincy (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Vacation, holiday and sick pay

401(k) matching

Free parking

Free meals during shift

Hotel and travel discounts

Job summary

Marriott Boston-Quincy is seeking an experienced Front Desk Agent to thrive in a fast-paced hotel environment. You will greet and register guests, handle check-ins and check-outs, respond to requests, and coordinate with hotel departments to ensure a seamless guest experience.

The ideal candidate has prior Front Desk or guest service experience in a high-volume setting and is a confident communicator who can manage multiple priorities while remaining calm and organized.

Qualifications

• Previous hotel Front Desk or guest service experience in a high-volume environment is required.
• Confident communicator and natural host who enjoys meeting people and solving problems.
• Able to manage multiple priorities, use computer systems, and stay calm during busy periods.
• Marriott and/or FSPMS experience is strongly preferred. Standing for long periods may be required.

Responsibilities

• Greet and register guests, manage check-ins and check-outs, respond to questions and requests.
• Resolve guest concerns and connect guests with the right people, services, and solutions.
• Maintain welcoming, efficient, and professional interactions throughout the guest stay.
• Coordinate with hotel departments to ensure a seamless guest experience.

Skills

Guest service

Communication

Team player

Problem solving

Multitasking

Calm under pressure

Attention to detail

Education

High School or equivalent

Job description

Marriott Boston-Quincy is seeking an experienced Front Desk Agent to thrive in a fast-paced hotel environment. You will greet and register guests, handle check-ins and check-outs, respond to requests, and coordinate with hotel departments to ensure a seamless guest experience.

The ideal candidate has prior Front Desk or guest service experience in a high-volume setting and is a confident communicator who can manage multiple priorities while remaining calm and organized.