Front Desk Guest Service Agent (Part-Time)

Sonesta Hotels International Corporation in; Cambridge (MA); On-site; USD 35,000 - 38,000; Part time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with  Co.

401(k) Retirement Plan with Company M"

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Di

Disability insurance

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels in Cambridge, MA is seeking a part-time Guest Service Agent to handle front desk operations, guest relations, reservations, and guest transactions with a focus on exceptional service.

You will support the Operations Manager, manage front desk technology, and be the first point of contact for guests in a dynamic hotel environment. A background in hospitality or customer service is preferred.

Qualifications

• High School diploma or equivalent required.
• One year of hotel or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills including basic math, budgeting, P&L concepts, percentages, and variances.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification may be required.
• TIPS certification may be required.
• Valid driver’s license required.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones promptly and courteously.
• Process cash and credit card transactions per procedures; post charges, prepare deposits, and secure banks.
• Maintain security of cash, credit card transactions, and guest information.
• Routinely book guest reservations; handle cancellations and updates; upsell rooms when possible.
• Follow seasonal reservation strategy for room type and stay pricing.
• Promote teamwork and coordinate with other shifts and departments.
• Serve the shoppe and the pour; follow local alcohol service laws.
• Fulfill guest special requests and ensure proper delivery of services.
• Issue and release guest safe-deposit boxes.
• Comply with laws on health, safety, and alcohol services.
• Perform other duties as assigned.

Skills

English fluency

Microsoft Office

Opera systems

Communication skills

Cash handling

Mathematics

Education

High School diploma

Tools

Opera systems

Job description

Sonesta International Hotels in Cambridge, MA is seeking a part-time Guest Service Agent to handle front desk operations, guest relations, reservations, and guest transactions with a focus on exceptional service.

You will support the Operations Manager, manage front desk technology, and be the first point of contact for guests in a dynamic hotel environment. A background in hospitality or customer service is preferred.