Front Desk & Guest Experience Supervisor

Study Hotels; New Haven (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

The Study at Yale, part of Study Hotels, is seeking a Guest Service Supervisor to oversee the Front Desk and Living Room operations at our Yale campus location in New Haven, CT.

The successful candidate will manage check-ins/outs, reservations, guest requests, and ensure exceptional hospitality while training new Guest Service Agents and supporting daily hotel activities with a friendly, professional demeanor.

Qualifications

• High school diploma or GED required.
• At least 1 year in a customer-facing role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Outlook, Word and Excel.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Fluent in English; second language desirable.

Responsibilities

• Greet guests and manage check-ins/outs and reservations.
• Assist with guest inquiries and requests for services.
• Coordinate with Engineering and Housekeeping on guest needs.
• Train new Guest Service Agents and oversee daily desk operations.
• Handle payments and postings of hotel charges.

Skills

Customer service

Verbal communication

Written communication

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Study at Yale, part of Study Hotels, is seeking a Guest Service Supervisor to oversee the Front Desk and Living Room operations at our Yale campus location in New Haven, CT.

The successful candidate will manage check-ins/outs, reservations, guest requests, and ensure exceptional hospitality while training new Guest Service Agents and supporting daily hotel activities with a friendly, professional demeanor.