Guest Service Supervisor

Study Hotels; New Haven (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

The Study at Yale, part of Study Hotels, is seeking a Guest Service Supervisor to oversee the Front Desk and Living Room operations at our Yale campus location in New Haven, CT.

The successful candidate will manage check-ins/outs, reservations, guest requests, and ensure exceptional hospitality while training new Guest Service Agents and supporting daily hotel activities with a friendly, professional demeanor.

Qualifications

• High school diploma or GED required.
• At least 1 year in a customer-facing role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Outlook, Word and Excel.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Fluent in English; second language desirable.

Responsibilities

• Greet guests and manage check-ins/outs and reservations.
• Assist with guest inquiries and requests for services.
• Coordinate with Engineering and Housekeeping on guest needs.
• Train new Guest Service Agents and oversee daily desk operations.
• Handle payments and postings of hotel charges.

Skills

Customer service

Verbal communication

Written communication

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Study at Yale is currently seeking aGuest Service Supervisorto provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Front Office Manager, the Guest Service Supervisor is responsible for the daily operation of the Front Desk and Living Room.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Communicates with the Engineering Department regarding any maintenance requests from the guests.
• Checks AM and PM discrepancy reports.
• Has full understanding of software system and assists with reservations.
• Can perform all of the front desk functions to include Guest Services, Reservationists, Security, etc.
• Assists Guest Service Agents by checking guests in and out of the hotel.
• Knows how and where to post all charges.
• Receives money from guests for payment of hotel charges and makes correct change.
• Handles checks and credit cards received from the guests for payment of hotel charges.
• Gives directions to hotel facilities, rooms and local area attractions.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Communicates with the Housekeeping Department regarding guest rooms and guest requests.
• Trains all new Guest Service Agents.

Fundamentals

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: 1 year within a customer-facing role.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
• Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at Yale, the first property of the Study Hotels brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University’s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University’s museums, theaters, libraries and cultural centers. The Study captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.