Guest Experience Leader — Front Desk

Residence Inn by Marriott Southington; Southington (CT); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Residence Inn by Marriott Southington is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring top-tier guest service in alignment with brand standards. You will lead and train associates, handle reservations, and assist management with audits and cash handling.

Join a team committed to guest satisfaction, sustainability, and a welcoming hotel atmosphere that encourages repeat stays. Schedule may vary, including weekends.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.
• Strong guest-service mindset and communication skills.
• Ability to supervise front desk operations and assist management.

Responsabilités

• Interview, hire, train, schedule, coach, and support associates.
• Resolve guest complaints with effective solutions.
• Monitor guest satisfaction scores and drive improvements.
• Act as lobby ambassador and engage with guests to foster repeat stays.
• Oversee front desk operations in the absence of managers.
• Balance accounts and perform audits.
• Make and confirm reservations.
• Promote marketing programs and greet guests on arrival.
• Compute bills, collect payments, and handle cash.
• Close out guest accounts at checkout; negotiate revenue allowances if needed.
• Contribute to cleanliness and appearance of public areas.
• Follow EarthView sustainability practices.

Connaissances

Guest service

Team leadership

Conflict resolution

Cash handling

Reservation management

Staff training

Formation

Associate’s or Bachelor’s degree preferred

Description du poste

Residence Inn by Marriott Southington is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring top-tier guest service in alignment with brand standards. You will lead and train associates, handle reservations, and assist management with audits and cash handling.

Join a team committed to guest satisfaction, sustainability, and a welcoming hotel atmosphere that encourages repeat stays. Schedule may vary, including weekends.