Front Desk Guest Experience Specialist (PTO Included)

Stonebridge Companies; Salem (NH); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision

PTO

401(k) matching

Wellness program

Résumé du poste

Stonebridge Companies in Salem, NH seeks a Front Desk Agent to be the primary contact for guests, handling check-ins/outs, reservations, and courteous service. You will balance cash, process payments, answer calls, and ensure security protocols are followed throughout shifts.

The role requires English fluency, basic computer and POS skills, and the ability to work in a hotel environment with occasional standing and walking. Join a team focused on guest satisfaction and professional service.

Qualifications

• One year certificate or 3–6 months related experience in hospitality or customer service.
• Ability to read and write simple correspondence, speak English fluently.
• Proficient with basic computer and POS system functions.

Responsabilités

• Check guests in and out using the reservation and POS systems.
• Operate the switchboard and take guest messages accurately.
• Maintain cash drawer and balance; handle credit card transactions securely.
• Prepare room status reports and coordinate with housekeeping as needed.
• Resolve guest questions and escalate issues to ensure satisfaction.

Connaissances

Customer service

Cash handling

English fluency

Reservation software

Phone etiquette

Formation

One year certificate from college or technical school

3-6 months related experience

Outils

POS system

Switchboard

Description du poste

Stonebridge Companies in Salem, NH seeks a Front Desk Agent to be the primary contact for guests, handling check-ins/outs, reservations, and courteous service. You will balance cash, process payments, answer calls, and ensure security protocols are followed throughout shifts.

The role requires English fluency, basic computer and POS skills, and the ability to work in a hotel environment with occasional standing and walking. Join a team focused on guest satisfaction and professional service.