Front Desk Guest Experience Specialist (Part-Time)

Kalyan-Hospitality; Staunton (VA); On-site; USD 19,000 - 22,000; Part time

Job summary

Hampton Inn & Suites Dupont in Staunton, VA seeks a motivated Guest Service Agent for part-time work. You will welcome guests, assist with check-in/check-out, and handle inquiries with professionalism, ensuring a seamless stay.

Responsibilities include processing payments, coordinating with housekeeping, and providing local information to enhance guest experiences. Flexibility to work weekends and holidays is required.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Basic computer skills and familiarity with reservation systems.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
• Manage check-in and check-out procedures accurately and efficiently using the hotel’s property management system.
• Respond promptly and courteously to guest inquiries, requests, and concerns both in person and via phone or email.
• Process guest payments, issue receipts, and maintain accurate billing records.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.
• Provide detailed information about hotel services, amenities, and local attractions to enhance guest experience.
• Maintain the front desk area in a clean, organized, and professional manner.
• Adhere to all hotel policies, procedures, and safety standards to ensure guest and staff security.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

Hampton Inn & Suites Dupont in Staunton, VA seeks a motivated Guest Service Agent for part-time work. You will welcome guests, assist with check-in/check-out, and handle inquiries with professionalism, ensuring a seamless stay.

Responsibilities include processing payments, coordinating with housekeeping, and providing local information to enhance guest experiences. Flexibility to work weekends and holidays is required.