Guest Services Associate – Front Desk (Part-Time, Weekends)

Hospitality America

Roanoke (VA)

On-site

USD 17,000 - 25,000

Part time

3 days ago

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Benefits offered by this job

Competitive wages

Training and growth opportunities

Medical, Dental, Vision coverage

Paid vacation time

401k Retirement Plan

Job summary

Hampton Inn and Suites Downtown Roanoke is seeking a detailed, outgoing Guest Services Representative to deliver exceptional guest experiences in a part-time role. You will check guests in and out, respond to requests with urgency and empathy, and manage payments and reservation updates.

Join a team at Hospitality America that upholds the PEACH values and offers competitive wages, benefits, and growth opportunities.

Qualifications

Preferred 1 year of customer service experience.
Exceptional verbal and written communication skills.
Ability to cultivate a productive team that embodies PEACH.
Ability to work in a fast-paced, high‑pressure environment where priorities are constantly changing.

Responsibilities

Provide outstanding service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments for guests and make necessary changes/updates to their accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate information about room availability and status.
Maintain the front desk ensuring the area is clean, welcoming, and organized.
Close and balance room accounts.
Run, print, and distribute various reports.
Make adjustments to accounts as needed.
Weekends required with 1-2 weekdays, shift: 2pm-10pm.