Front Desk Guest Experience Specialist - Part Time

Peck & Plume; Cary, Northern (NC, KY); Hybrid; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

Peck & Plume at The Mayton in Cary, NC, seeks a Part Time Guest Services Representative to warmly welcome guests during check-in, assist during their stay, and support checkout with accurate billing. The role requires strong communication, problem solving, and the ability to manage guest requests with care.

Responsibilities include registering guests, handling charges and payments, coordinating with housekeeping and bell staff, and maintaining security of guest information.

Qualifikationen

• Minimum 2 years of Customer Service experience, preferably in a resort/hotel Front Office environment.
• Opera PMS experience preferred.
• Flexible schedule including evenings, weekends, and holidays.

Aufgaben

• Register guests promptly and courteously at check-in.
• Handle guest accounts, charges, and payments securely.
• Provide local information and assist with area activities.
• Address guest requests or complaints and follow up.
• Coordinate with housekeeping and bell staff to maintain room status.
• Balance cash and end-of-shift bank securely.
• Maintain security and confidentiality of guest information.
• Adapt to shifting priorities as directed.

Kenntnisse

Customer service

Problem solving

Communication

Organization

Bi-lingual

Ausbildung

High School diploma

Tools

Opera PMS

Jobbeschreibung

Peck & Plume at The Mayton in Cary, NC, seeks a Part Time Guest Services Representative to warmly welcome guests during check-in, assist during their stay, and support checkout with accurate billing. The role requires strong communication, problem solving, and the ability to manage guest requests with care.

Responsibilities include registering guests, handling charges and payments, coordinating with housekeeping and bell staff, and maintaining security of guest information.