Guest Services Representative (Part Time)

The Mayton; Cary (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

The Mayton in Cary, NC is seeking a part-time Guest Services Representative to provide attentive, courteous service during check-in, stay, and checkout, while maximizing occupancy and revenue.

The role requires a commitment to outstanding customer service, strong communication, and the ability to handle guest requests and payments. Flexible evenings, weekends, and holidays are expected, with collaboration with Bell staff and housekeeping.

Qualifications

• Commitment to providing outstanding customer service.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Must possess basic computer skills.
• Flexible schedule including evenings, weekends, and holidays.
• Bi-lingual a plus.

Responsibilities

• Register guests in a prompt, efficient and courteous manner.
• Handle guest accounts including posting charges and collecting payment.
• Maintain guest security in controlling keys and divulging information.
• Provide accurate information about the property and surrounding area.
• Receive and follow up on guest requests or complaints to guest satisfaction.
• Coordinate with housekeeping to update room status.
• Assist guests with Bell staff as needed.
• Balance and secure cash at end of shift.

Skills

Customer service

Problem-solving

Organizational skills

Basic computer skills

Bi-lingual

Education

High School diploma or equivalent

Tools

Opera PMS

Job description

Guest Services Representative (Part Time)

The Mayton, Cary, NC, US

POSITION SUMMARY:

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

DUTIES AND RESPONSIBILITIES:

• Follows all established front desk procedures in carrying out assigned duties.
• Provides high level service while registering guests in a prompt, efficient and courteous manner.
• Handle guest accounts properly including posting of charges, and collection of payment. Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of surrounding area.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Work closely with the housekeeping department to keep status of rooms current and up to date.
• Work with Bell staff to assist guests with requests as needed.
• Maintain bank with accuracy and security, close out at end of shift bank, balance and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned.

QUALIFICATIONS:

• A commitment to providing outstanding customer service
• Basic knowledge of office equipment required to perform the job
• Ability to establish and maintain effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Must possess basic computer skills.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus.

EDUCATION:

High School diploma, general education degree or international equivalent required.

EXPERIENCE:

• Minimum of (2) two years of Customer Service experience, preferably in a resort/hotel Front Office environment preferred.
• Opera PMS experience preferred.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 25 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards