Part Time Guest Service Representative/Front Desk Springhill Suites-Raleigh/Cary

CMC Hotels; Cary (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Wages based on experience

Paid Vacation

Holiday Pay

401K

Job summary

SpringHill Suites Raleigh Cary is hiring a Part Time Guest Service Representative to handle check-in/check-out and guest needs. Prior hotel experience is highly desired, with AM/PM shifts and flexible hours.

The role emphasizes welcoming guests, delivering excellent service, handling reservations in the PMS, and processing payments. Benefits like vacation, holiday pay, and a 401K are offered to eligible associates.

Qualifications

• Excellent customer service and communication skills.
• Self-motivated and able to work independently.
• Ability to stand for long periods and handle guest comments.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide superior guest service and information on hotel policies.
• Enter and update reservations on PMS, process payments.
• Support guests with amenities and services during their stay.

Skills

Customer service

Communication

Self-motivation

Independence

Standing long

Tools

Fosse POS

Job description

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Part Time Guest Service Representative/Front Desk Springhill Suites-Raleigh/Cary

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

SpringHill Suites Raleigh Cary has an opening for an energetic and dynamic Guest Service Representative to work PT, flexible hrs AM & PM shifts. Previous hotel experience is highly desired.

Come join a team that believes in Growing People! We offer the following benefits to our associates, based on eligibility:

• Wages based on experience
• Paid Vacation
• Holiday Pay
• 401K

Job Description - Responsible for the needs of all guests, during the check-in and check-out process as well as in house.

Job Duties:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service
• Provide superior guest service
• Entering/changing reservation information on PMS
• Processing payments from guests
• Provide guests with information concerning hotel policies and amenities/services

Job Requirements:

• Must possess Excellent customer service and communication skills
• Be self motivated and able to work independently
• Knowledge of Fosse operating system a plus
• Clean background check, and reliable transportation a must.
• Ability to work in a standing position for long periods of time.
• Ability to handle comments and suggestions.