Guest Reservations Specialist – Hotel Discounts

Prussia PA; Wilmington (DE); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

Prussia PA in Wilmington, DE is seeking a Reservations Clerk to greet guests, manage inquiries, and process bookings with a friendly, professional approach.

You’ll obtain all necessary information to complete reservations, share local recommendations, answer calls, and welcome prospective guests in person. Flexibility to work nights, weekends, and holidays is required, with benefits including hotel and F&B discounts.

Qualifications

• High school diploma or equivalent required.
• At least six months of customer service experience.
• Reservations/front desk experience is a plus but not required.

Responsibilities

• Provide information to guests about the hotel and local happenings.
• Obtain all pertinent information to complete reservations.
• Answer the telephone and greet prospective guests in a friendly manner.

Skills

customer service

Education

High school diploma or equivalent

Job description

Job Category: Front Desk

Requisition Number: RESER019937

Apply now

• Posted : October 9, 2026
• Full-Time

Locations

Showing 1 location

Description

What You’ll Do:

A lot goes into creating a perfect hotel stay, and that begins with the first point of contact: the reservation. We are looking to you make guests feel welcome even before they leave home. As a reservations clerk, you’ll respond to reservations in a friendly and courteous manner and provide prompt service in responding to guest needs.

Here are a few tasks you’ll be responsible for daily:

· Provide information to guests about the hotel and local happenings.

· Obtain all pertinent information to complete reservations.

· Answer the telephone and greet prospective guests in a friendly manner.

Where You’ve Been:

We’re looking for someone with a high school diploma or equivalent and at least six months of customer service experience. Reservations or front desk experience is a plus, but not required. Most importantly, you’re someone with a friendly, outgoing personality and are able to communicate with guests in a professional and positive manner at all times. If that sounds like you, go ahead and apply!

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.