Homewood Suites by Hilton - Front Desk Agent - Night Auditor

EPIC VENTURE GROUP LLC; Texas; On-site; USD 19,000 - 28,000; Full time

Job summary

Homewood Suites By Hilton is seeking a Front Desk Agent to welcome guests, check them in, and ensure a smooth stay. You will register and assign rooms, verify reservations, and address requests.

The role requires excellent communication, strong organizational skills, and the ability to respond to guest needs promptly. You will collaborate with housekeeping and other departments to maintain high service levels.

Qualifications

• Previous experience in customer service or front desk roles.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Front desk service

Rapport building

Organizational skills

Written & verbal communication

Job description

Job Description

Job Description

We are seeking a Homewood Suites By Hilton - Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills