Front Desk Guest Experience Specialist (Flexible Hours)

Holiday Inn Express Tampa - Brandon by IHG; Brandon (FL); On-site; USD 20,664 - 22,041; Part time

Job summary

A leading hotel chain in Florida is seeking a Front Desk Agent to be the first point of contact for guests. Responsibilities include managing reservations, check-ins, and check-outs, and providing excellent customer service. The ideal candidate has strong customer service skills and proficiency in Microsoft Office. Availability for flexible schedules is required, and the role offers competitive pay ranging from $15 to $16 hourly.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Experience in food service or hospitality is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Take reservations in person, via email, or over the phone.
• Handle guest check‑ins, check‑outs, and payment processing.
• Greet guests and help manage the registration process.

Skills

Strong customer service skills

Proficiency in Microsoft Office Suite

Job description

A leading hotel chain in Florida is seeking a Front Desk Agent to be the first point of contact for guests. Responsibilities include managing reservations, check-ins, and check-outs, and providing excellent customer service. The ideal candidate has strong customer service skills and proficiency in Microsoft Office. Availability for flexible schedules is required, and the role offers competitive pay ranging from $15 to $16 hourly.