Front Desk Guest Experience Specialist (Evening Shift)

Raymond Management Company

Bolingbrook (IL)

On-site

USD 23,000 - 25,000

Full time

2 days ago

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Benefits offered by this job

Paid vacation and sick leave

Holidays paid at time & when worked

Travel with hotel room discounts

Teammate referral bonuses

Paid time off to volunteer in your社区?

Employee Assistance Program

Job summary

Residence Inn - Chicago Bolingbrook is seeking a Guest Service Representative to join our Front Desk team. You will greet guests, assist with check-in/check-out, handle guest requests, and coordinate with housekeeping and maintenance to ensure smooth operations.

We value a friendly, positive attitude, strong communication, and the ability to multitask in a fast-paced environment. Prior hotel or customer service experience is a plus, but we provide on-the-job training and opportunities for career

Qualifications

Friendly, positive attitude and strong customer service skills.
Ability to multitask and work well in a fast-paced environment.
Strong communication skills and a professional approach to guest concerns.
Basic computer skills and ability to stand for extended periods.

Responsibilities

Serve as the first point of contact for guests, creating a positive and welcoming experience.
Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.