Guest Experience Agent — Front Desk (FT/PT) with Hotel Perks

CSM Careers; Bloomington (IN); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision insurance

401(k) with company match

Tuition reimbursement

Hotel discounts

Life insurance

Descrizione del lavoro

Residence Inn Bloomington is seeking a Front Desk Agent for on-site guest service roles. The position offers both full-time and part-time schedules, with shifts including early mornings and evenings. You will handle check-ins/check-outs, assist guests with reservations, and promote hotel services to maximize revenue.

Benefits include comprehensive coverage and a supportive team environment. Prior guest service experience in hospitality is preferred, along with strong communication and

Competenze

• 1+ years prior guest service experience required preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
• Maintains predictable and reliable attendance.
• Ability to lift, push and pull up to 25 pounds on an occasional basis.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

Mansioni

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
• Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Follow proper selling techniques and maximize room revenues.
• Monitors room availability, follows restrictions, and follows booking policies and procedures.
• Drives sales and up-selling rooms and amenities.
• Follow company procedures when handling cash and processing financial transactions.
• Maintain a clean and safe work area in compliance with regulations.

Conoscenze

Guest service experience

Excellent verbal communication

Attention to detail

Customer-focused

Reliable attendance

Physical ability (lift 25 lbs)

Mobility throughout hotel

Formazione

High school diploma or GED

Descrizione del lavoro

Residence Inn Bloomington is seeking a Front Desk Agent for on-site guest service roles. The position offers both full-time and part-time schedules, with shifts including early mornings and evenings. You will handle check-ins/check-outs, assist guests with reservations, and promote hotel services to maximize revenue.

Benefits include comprehensive coverage and a supportive team environment. Prior guest service experience in hospitality is preferred, along with strong communication and