Front Desk Guest Experience Pro

InterContinental Hotels Group; Naperville (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent in Naperville. You will warmly welcome guests, handle check-ins/outs, manage bookings, and provide local guidance to ensure a friction-free stay.

You’ll process cash and card transactions, respond to inquiries, and coordinate with teams to meet guest needs. Flexibility for nights, weekends, and holidays is required; a high school diploma is preferred, with additional languages and tech literacy a plus.

Qualifications

• Strong communication with guests and colleagues.
• Problem-solving to turn issues into positive experiences.
• Fluency in the local language; extra languages are a plus.
• Basic math skills and comfort with computers.
• Flexibility for night, weekend and holiday shifts.
• High school diploma required; higher education a bonus.
• Experience in front desk or guest services preferred.
• Physically able to lift up to 50 lbs.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and manage bookings and upsell opportunities.
• Handle cash and card transactions.
• Check guests in and out; issue keys and manage safekeeping.
• Record guest preferences and respond to requests and concerns.
• Serve as a point of contact for guests and escalate when needed.
• Follow safety procedures and maintain a professional appearance.

Skills

Communication

Problem-solving

Fluent/local language

Tech literate

Flexibility

Guest service

Education

High school diploma

College/university degree preferred

Tools

Computers

Job description

InterContinental Hotels Group is seeking a Front Desk Agent in Naperville. You will warmly welcome guests, handle check-ins/outs, manage bookings, and provide local guidance to ensure a friction-free stay.

You’ll process cash and card transactions, respond to inquiries, and coordinate with teams to meet guest needs. Flexibility for nights, weekends, and holidays is required; a high school diploma is preferred, with additional languages and tech literacy a plus.