Front Desk & Guest Experience Pro — Flexible Hours

Jskhotels; Los Angeles (CA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health benefits for eligible full-time

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Job summary

Residence Inn by Marriott Chicago Southeast/Hammond seeks a welcoming Front Desk Agent to deliver brand-standard service from arrival to departure. You will manage check-ins/outs, reservations, and guest requests, while promoting hotel amenities and upselling where appropriate.

Responsibilities include handling cash, balancing drawers, and maintaining a pristine lobby. You will support other departments as needed and enroll guests in the Marriott loyalty program, ensuring a safe, seamless guest

Qualifications

• High school diploma or equivalent is required.
• Strong customer service skills; hospitality or retail experience is preferred.
• Basic computer skills and ability to use a PMS; cash handling ability.

Responsibilities

• Check guests in and out; manage reservations and process payments.
• Assist guests with requests, directions and local information.
• Upsell rooms and services; promote hotel amenities.
• Maintain lobby/front desk appearance and supplies.
• Handle cash; balance drawers; complete shift reports.
• Resolve guest issues promptly or escalate when needed.
• Support other departments to ensure smooth operations.
• Follow safety, security and emergency procedures.
• Enroll guests in the Residence Inn loyalty program.

Skills

Customer service

Cash handling

Flexible schedule

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Marriott brand systems

Job description

Residence Inn by Marriott Chicago Southeast/Hammond seeks a welcoming Front Desk Agent to deliver brand-standard service from arrival to departure. You will manage check-ins/outs, reservations, and guest requests, while promoting hotel amenities and upselling where appropriate.

Responsibilities include handling cash, balancing drawers, and maintaining a pristine lobby. You will support other departments as needed and enroll guests in the Marriott loyalty program, ensuring a safe, seamless guest