Front Desk Guest Experience Specialist - Daily Pay

The-American-Hotel-Atlanta-Downtown,-Tapestry-Collection-By-Hilton; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Daily pay

Hotel discount for employees

Uniforms provided

Health, dental and vision insurance

401k with employer match

Paid PTO

Tuition reimbursement

Food and beverage discounts

Job summary

Valor Hospitality seeks a friendly Front Desk/Guest Services Associate in Atlanta to check guests in and out, make reservations, and provide directions. You will greet guests warmly, upsell room opportunities, and ensure accurate registration.

You will balance cash, process payments, and work with Housekeeping to coordinate room status. A high school diploma and 3–12 months of guest-service experience are preferred; strong computer and communication skills are essential.

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience in guest relations or related hospitality role is desirable (3–12 months).
• Must have good computer and cash handling skills, with a friendly, guest-focused demeanor.

Responsibilities

• Check guests in and out, handle reservations, and provide local directions.
• Pre-register, block reservations and manage same-day and future bookings.
• Balance cash and ensure correct charges are posted to guest folio.
• Resolve guest questions and complaints and assist with hotel services.
• Coordinate communication between Front Desk and Housekeeping.

Skills

Customer service

Cash handling

Computer skills

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Valor Hospitality seeks a friendly Front Desk/Guest Services Associate in Atlanta to check guests in and out, make reservations, and provide directions. You will greet guests warmly, upsell room opportunities, and ensure accurate registration.

You will balance cash, process payments, and work with Housekeeping to coordinate room status. A high school diploma and 3–12 months of guest-service experience are preferred; strong computer and communication skills are essential.