Guest Service Agent

Coventry Residence Inn by Marriott; West Greenwich (RI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Benefits for you and your family

Paid vacation

Job summary

Coventry Residence Inn in Greenwich, RI, is seeking a Guest Service Agent/Front Desk Agent to warmly welcome guests, check them in and assign rooms while maintaining accurate records.

The role emphasizes high integrity in handling guest information, responding to requests and calls, and supporting daily hotel operations. It offers competitive pay, benefits, and opportunities in hospitality.

Qualifications

• Experience in customer service is required.
• Strong hospitality mindset and guest-focus.
• Ability to handle confidential information with integrity.
• Ability to answer and route calls accurately.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle confidential information, including guest records, with integrity.
• Promptly respond to guest requests and complaints; resolve issues.
• Answer and route calls; take guest messages with accuracy.
• Maintain cash drawer and perform transaction duties during shift.
• Keep records up-to-date, including registration cards and logs.
• Assist with sales and marketing efforts as directed by management.
• Ensure lobby and breakfast area remain clean.

Skills

Customer service

Hospitality mindset

Integrity

Phone etiquette

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent

Coventry Residence Inn, Greenwich, RI, US

6 days ago Requisition ID: 10931

Salary Range: $16.00 To $18.00 Hourly

Guest Service Agent/Front Desk Agent

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

What we are looking for:

• 0 - 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability toanswer and route calls as appropriate; takes guest messages with accuracy.