Front Desk Agent / Guest Services

Fairfield Inn Huntsville; Huntsville (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Fairfield Inn Huntsville is seeking a friendly Guest Service Representative to join our front desk team. You will greet guests, process check-ins and check-outs with accuracy, and maintain a cheerful, professional demeanor across shifts.

You will handle guest requests, assist with reservations, operate the switchboard, and ensure secure handling of cash and payments while keeping the lobby area welcoming and well-stocked with coffee and amenities.

Qualifications

• Experience in hotels or a comparable service industry dealing with customers.
• Experience with a PMS system is a plus.

Responsibilities

• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with company standards.
• Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately.
• Observes cash handling procedures and manages cash drawer and card transactions for the shift.
• Takes and records advance reservations accurately and confirms requests.
• Maintains a clean and organized lobby and front desk area including restocking coffee and amenities.

Skills

Customer service

Communication skills

Cash handling

Reservations

Switchboard

Tools

PMS system

Job description

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.

Key attributes and responsibilities of the position include:

• Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
• Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
• Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
• Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
• Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
• Takes and records advance reservations accurately and confirms requests
• Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

Qualifications:

• Experience in other hotels or a comparable service industry dealing with customers
• Prior PMS system experience a plus!