Front Desk Agent - Guest Services

Fairfield Inn Huntsville; Rideout Village (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Fairfield Inn Huntsville is seeking a friendly Guest Service Representative to welcome guests, check them in and out, and support seamless front desk operations. You will handle calls, process reservations, and respond to guest inquiries with courtesy and accuracy while maintaining a clean lobby and accurately balancing the shift cash drawer according to policy.

Experience in hotels or a customer service setting and familiarity with PMS systems is a plus, and you will thrive in a team-oriented

Qualifications

• Experience in other hotels or a comparable service industry dealing with customers.
• Prior PMS system experience a plus.

Responsibilities

• Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
• Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
• Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
• Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
• Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
• Takes and records advance reservations accurately and confirms requests
• Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

Skills

Customer service

PMS experience

Job description

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.

Key attributes and responsibilities of the position include:

• Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
• Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
• Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
• Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
• Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
• Takes and records advance reservations accurately and confirms requests
• Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

Qualifications:

• Experience in other hotels or a comparable service industry dealing with customers
• Prior PMS system experience a plus!