Front Desk & Guest Experience Specialist

hriproperties; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

hriproperties' downtown hotel seeks a Guest Services Agent to welcome guests, assist with check-in/check-out, and address guest needs to ensure a positive stay. The Front Office team collaborates across departments to deliver memorable service.

You'll work at the front desk, handle payments and reservations, and coordinate with housekeeping to maintain a smooth operation. The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment,

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Education

High school diploma

Tools

PMS

Job description

hriproperties' downtown hotel seeks a Guest Services Agent to welcome guests, assist with check-in/check-out, and address guest needs to ensure a positive stay. The Front Office team collaborates across departments to deliver memorable service.

You'll work at the front desk, handle payments and reservations, and coordinate with housekeeping to maintain a smooth operation. The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment,