Guest Experience Specialist

Embassy Suites by Hilton; Kennesaw (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays and time off

Employee Assistance Program

Job summary

Embassy Suites by Hilton is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing while upholding brand standards. This role emphasizes friendly, professional service and ensuring a seamless guest experience at our property.

This position, based in Kennesaw, GA, requires assisting guests with reservations and requests, maintaining high service levels, and contributing to a positive overall guest experience at all times.

Qualifications

• Excellent customer service orientation.
• Strong communication and interpersonal skills.

Responsibilities

• Process check-ins and check-outs accurately and efficiently.
• Secure payments and verify/adjust guest billing.
• Assist guests with reservations and requests, maintaining brand standards.

Skills

Guest service

Communication skills

Cash handling

Reservation assistance

Job description

Embassy Suites by Hilton is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing while upholding brand standards. This role emphasizes friendly, professional service and ensuring a seamless guest experience at our property.

This position, based in Kennesaw, GA, requires assisting guests with reservations and requests, maintaining high service levels, and contributing to a positive overall guest experience at all times.