Guest Experience Front Desk Specialist

Remington Hospitality; Greenbelt (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a front desk associate to greet guests, check them in and out promptly, and assist with pre-registration and blocking of reservations. You will post charges accurately and handle payments, ensuring correct change and daily cash reconciliation.

Ideal candidates will know hotel rates and discounts, manage reservations including same-day arrivals, and follow cancellation and relocation procedures as needed.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Manage cash handling including cash, checks and credit card payments and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and how to apply them.
• Handle same-day reservations and follow cancellation and relocation procedures.

Job description

Remington Hospitality is seeking a front desk associate to greet guests, check them in and out promptly, and assist with pre-registration and blocking of reservations. You will post charges accurately and handle payments, ensuring correct change and daily cash reconciliation.

Ideal candidates will know hotel rates and discounts, manage reservations including same-day arrivals, and follow cancellation and relocation procedures as needed.