Guest Experience & Front Desk Specialist

Remington Hospitality

El Paso (TX)

On-site

USD 26,000 - 38,000

Full time

18 hours ago

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Job summary

Remington Hospitality seeks a friendly hotel front desk associate to greet guests, check them in and out, and assist with pre-registration and blocking of reservations. You will handle daily transactions, rate inquiries, and relate cancellation or relocation procedures while maintaining accurate billing and guest satisfaction throughout the stay.

The role requires quick reservation processing, familiarity with front office systems, and professional cash handling to ensure smooth service at all

Qualifications

Experience in hotel front desk preferred.
Knowledge of reservations and cancellation procedures.
Ability to handle cash and credit card transactions.

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions.
Review any reservations with special requests and work to block rooms accordingly.
Know and follow cancellation procedures and relocation procedures when necessary.