Front Desk & Guest Experience Specialist

LBA Hospitality; Jacksonville (NC); On-site; USD 14,000 - 19,000; Full time

Job summary

LBA Hospitality is seeking a front desk professional to greet and assist guests, manage registrations, and promote the hotel’s services. The role requires excellent English communication, multitasking, and a guest-centric attitude, with potential for advancement within the property.

Responsibilities include handling reservations, assisting in various departments, and maintaining a professional lobby environment to ensure guest satisfaction. This is a hands-on, on-site position at the hotel.

Qualifications

• Experience in service, sales, telesales or guest relations preferred.
• Proficient in written and verbal English.
• Computer literate to operate PMS and handle payments.

Responsibilities

• Greet and register guests, assign rooms, maintain privacy.
• Promote hotel services and amenities; drive sales.
• Promote repeat business by handling future reservations and recommendations.
• Ensure smooth operations by communicating with management and staff.
• Assist in other departments as needed to maintain guest satisfaction.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality is seeking a front desk professional to greet and assist guests, manage registrations, and promote the hotel’s services. The role requires excellent English communication, multitasking, and a guest-centric attitude, with potential for advancement within the property.

Responsibilities include handling reservations, assisting in various departments, and maintaining a professional lobby environment to ensure guest satisfaction. This is a hands-on, on-site position at the hotel.