Guest Service & Front Desk Specialist

LBA Hospitality; Fayetteville (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

LBA Hospitality is seeking a Guest Services Associate to manage front desk operations, greet guests, register room assignments, and ensure privacy and service standards at all times. As Manager on Duty when needed, you will respond to guest requests, promote hotel services, and help drive revenue through selling strategies while maintaining professional hospitality across shifts.

Requires high school diploma or equivalent, excellent English communication, and proficiency with a property

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred
• High school diploma or equivalent of same

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.

Skills

English communication

Hotel front desk

Customer service

Sales and upselling

Cash handling

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

LBA Hospitality is seeking a Guest Services Associate to manage front desk operations, greet guests, register room assignments, and ensure privacy and service standards at all times. As Manager on Duty when needed, you will respond to guest requests, promote hotel services, and help drive revenue through selling strategies while maintaining professional hospitality across shifts.

Requires high school diploma or equivalent, excellent English communication, and proficiency with a property