Front Desk Guest Experience Specialist

HHM Hospitality; Sparks (NV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Life Insurance

Wellness Program

Job summary

HHM Hotels is seeking a Guest Service Agent at our Sparks, NV property. You will greet guests, register arrivals, handle payments and reservations, and support front desk operations with a service mindset aligned to our brand standards.

You'll balance accounts, respond to guest requests promptly, and assist during peak periods. Previous customer service experience and knowledge of PMS systems are preferred; high school diploma required. Competitive benefits apply.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and give change.
• Transmit and receive messages using PMS.
• Respond to guest requests promptly.
• Receive and resolve guest complaints and escalate as needed.
• Assist in breakfast area or luggage during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service experience

Communication skills

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels is seeking a Guest Service Agent at our Sparks, NV property. You will greet guests, register arrivals, handle payments and reservations, and support front desk operations with a service mindset aligned to our brand standards.

You'll balance accounts, respond to guest requests promptly, and assist during peak periods. Previous customer service experience and knowledge of PMS systems are preferred; high school diploma required. Competitive benefits apply.