Front Desk Guest Experience Specialist

Staybridge Suites; Humble (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vacation and Paid Time Off

Hotel discounts at brand properties

Holiday Pay for worked holidays

Birthday Pay: A full paid day on your

Referral bonuses

Job summary

Sincere Hospitality is hiring a Front Desk Agent to be the first point of contact for guests, setting the tone for their stay. You will uphold hotel-brand standards, manage inquiries, and coordinate with various departments to ensure a smooth experience.

This role emphasizes guest satisfaction, accuracy in check-in/check-out, and effective communication with the team. Competitive benefits accompany full-time and part-time schedules.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office programs.
• Must be available to work morning and evening shifts.
• Must be available to work on weekends & holidays.

Responsibilities

• Greet guests warmly and manage check-in/check-out with accuracy.
• Handle guest inquiries and relay messages to appropriate departments.
• Maintain and update guest records and reservations in hotel systems.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Escalate issues to supervisors when necessary.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sincere Hospitality is hiring a Front Desk Agent to be the first point of contact for guests, setting the tone for their stay. You will uphold hotel-brand standards, manage inquiries, and coordinate with various departments to ensure a smooth experience.

This role emphasizes guest satisfaction, accuracy in check-in/check-out, and effective communication with the team. Competitive benefits accompany full-time and part-time schedules.