Front Desk Guest Experience Specialist

Plazahotelelpaso; San Mateo (CA); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

Plazahotelelpaso in San Mateo seeks a Guest Service Agent to greet, register and assist guests in line with hotel standards and sustainability goals. The role uses the PMS system and requires a willingness to learn safety practices.

You will handle payments, reservations, guest requests, and strive to improve overall guest satisfaction. A high school diploma and customer service experience are preferred, and PMS knowledge is a plus.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer assistance.
• Register guests and assign rooms appropriately.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using the PMS system.
• Respond to guest requests promptly.
• Receive and resolve guest complaints, elevating to supervisor if needed.
• Secure valuables in room or safe-deposit boxes.
• Perform basic bookkeeping and balance accounts.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Job description

Plazahotelelpaso in San Mateo seeks a Guest Service Agent to greet, register and assist guests in line with hotel standards and sustainability goals. The role uses the PMS system and requires a willingness to learn safety practices.

You will handle payments, reservations, guest requests, and strive to improve overall guest satisfaction. A high school diploma and customer service experience are preferred, and PMS knowledge is a plus.