Guest Experience Concierge (Front Desk)

Plazahotelelpaso; Roseville (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Plazahotelelpaso in Roseville, California, is seeking a Guest Service Agent to provide a welcoming experience for guests. Key responsibilities include greeting and registering guests, managing reservations, and ensuring guest satisfaction.

The ideal candidate should have a high school diploma and prior customer service experience. The role offers competitive wages and benefits like health insurance, paid time off, and professional development opportunities.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills and collect payments.
• Transmit and receive messages using telephones.
• Respond to guest requests timely.
• Receive and resolve guest complaints.
• Secure guests' valuables in safe.
• Perform bookkeeping activities and audits.
• Work towards increasing guest satisfaction.
• Assist in breakfast area or luggage handling.
• Perform other duties as requested by management.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Plazahotelelpaso in Roseville, California, is seeking a Guest Service Agent to provide a welcoming experience for guests. Key responsibilities include greeting and registering guests, managing reservations, and ensuring guest satisfaction.

The ideal candidate should have a high school diploma and prior customer service experience. The role offers competitive wages and benefits like health insurance, paid time off, and professional development opportunities.