Guest Experience Ambassador

Plazahotelelpaso; West Orange (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Job summary

Plazahotelelpaso is looking for a dedicated Guest Service Agent to greet and register guests, ensuring their needs are met with courtesy. You will handle check-ins, reservations, and guest complaints, all while maintaining high guest satisfaction.

This role requires strong customer service skills and the ability to work in a dynamic hotel environment. Full-time and part-time positions are available, offering competitive wages and a variety of employee benefits.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Make and confirm reservations.
• Resolve guest complaints, elevating to supervisor if necessary.
• Perform bookkeeping activities, such as balancing accounts.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Plazahotelelpaso is looking for a dedicated Guest Service Agent to greet and register guests, ensuring their needs are met with courtesy. You will handle check-ins, reservations, and guest complaints, all while maintaining high guest satisfaction.

This role requires strong customer service skills and the ability to work in a dynamic hotel environment. Full-time and part-time positions are available, offering competitive wages and a variety of employee benefits.