Front Office Supervisor: Lead Guest Experience & Operations

Plazahotelelpaso; Broomfield (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness Program

Job summary

Plazahotelelpaso is seeking a Front Office Supervisor to lead front desk operations and enhance guest experiences. In this role, you will oversee daily logistics, mentor your team, and resolve guest complaints, ensuring top-notch service.

The ideal candidate will have a degree in hospitality or business, along with 1-3 years of relevant experience. The position offers a dynamic work environment with various schedules, including weekends and holidays.

Enjoy competitive benefits such as health insurance, paid time off, and quarterly bonuses.

Qualifications

• 1 to 3 years of related hospitality or customer service experience required, with prior supervisory experience preferred.
• Intermediate knowledge of overall hotel operations, property management systems, and basic front office financial controls.

Responsibilities

• Lead the operations of front desk, guest services, and lobby experiences.
• Manage daily front office logistics and mentor team members.
• Resolve guest complaints and concerns effectively.

Skills

Strong communication skills

Interpersonal skills

Leadership abilities

Problem-solving skills

Education

Associate's or Bachelor's degree in hospitality, business, or a related field

Tools

Property management systems

Basic front office financial controls

Job description

Plazahotelelpaso is seeking a Front Office Supervisor to lead front desk operations and enhance guest experiences. In this role, you will oversee daily logistics, mentor your team, and resolve guest complaints, ensuring top-notch service.

The ideal candidate will have a degree in hospitality or business, along with 1-3 years of relevant experience. The position offers a dynamic work environment with various schedules, including weekends and holidays.

Enjoy competitive benefits such as health insurance, paid time off, and quarterly bonuses.